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Your Rights, Our Rules, One Account

Using jilivo means you accept a set of legal conditions that govern your account, your transactions via bKash, Nagad, or Rocket, and your eligibility to access our services.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket payment termsData and privacy obligationsUser rights and contact paths
jilivo Your Rights, Our Rules, One Account
ACCOUNT SECURITY

How We Handle Your Data and Account Safety

Your account security and the integrity of your personal data are handled through defined internal practices. We do not sell your data to third parties, and access to your account records is restricted to verified support agents operating under our compliance framework. Here is what that looks like in practice.

Data Retention

We retain your account data, transaction history, and wallet records for as long as required by our operational and legal obligations. You may request a summary at any time via email.

Cookie Policy

Our site uses session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any point.

Account Verification

Identity checks may be required before large withdrawals are processed — especially for transactions routed through bKash or Rocket. This protects your wallet from unauthorised access.

Data Change Requests

To update or correct personal data we hold on your account, contact us through the support email with your account ID and a clear description of the correction needed.

LEGAL CONTACT

How to Reach Us on Legal Matters

If you have a question about your account's legal standing, a dispute over a transaction made through Nagad or Rocket, or a request to access data we hold about you, our support team handles each case through the channels below. Keep your account ID ready when you write — it speeds up verification significantly.

Team online

Live Chat

Open the chat icon from any page while logged in. Legal queries are routed to our compliance-aware agents who can confirm account status and eligibility.

Email Support

Send formal legal requests, data access queries, or account closure instructions to our support email. Include your registered mobile number for faster identity verification.

Account Help Centre

Navigate to Settings in your account dashboard for self-service options — account history, wallet transaction records, and contact forms for compliance requests.

Common Legal Questions from Account Holders

These are the questions we hear most often about account eligibility, user rights, and how our legal terms apply to your situation in Bangladesh.

Access depends on your local law and eligible region. You are responsible for confirming that using online betting services complies with the regulations that apply in your location before opening an account.

Transactions via bKash, Nagad, and Rocket are governed by both our platform terms and the individual provider's own policies. Both sets of terms apply simultaneously to each payment you make.

Yes. Send a data access request to our support email with your account ID and registered mobile number. We will respond with a summary of the records we hold on your profile.

Updated terms take effect from the moment they are published on this page. Continuing to log into your account after a change is published constitutes your acceptance of the revised terms.

Submit a closure request via email or the account settings form. We retain transaction records for our legal compliance period even after closure, then remove personal identifiers from our active systems.

Raise the dispute through live chat or our support email with full transaction details. Our compliance team reviews each case and responds with a formal position, usually within a few business days.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.