Reference

How jilivo Handles Your Personal Information

Your account data, payment activity across bKash, Nagad, and Rocket, and browsing behaviour on jilivo are handled under a clear set of rules — not vague promises.

Account data protectionbKash, Nagad, Rocket payment privacyCookie and device transparencyYour right to access or delete dataDirect contact for data requests

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What We Collect and Why It Matters

jilivo Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on jilivo, we collect the information needed to operate it — your name, contact details, and the wallet identifiers linked to bKash, Nagad, or Rocket transactions you initiate. Deposit and withdrawal records are stored to meet financial verification requirements and to

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resolve any disputes you raise with our support team. We also collect device and session data — browser type, IP address, and pages visited — to keep the account environment secure and to detect unusual access patterns. Cookies track your session state so you stay logged
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in across pages; you can adjust cookie permissions through your browser settings at any time. We do not sell your personal data to third parties. Sharing with partners happens only where it is necessary to process a payment, verify identity, or comply with a legal obligation
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in an eligible jurisdiction. All data handling is subject to the laws applicable in your region — eligibility to use jilivo depends on local law where you are located. If you have questions about a specific data point we hold, our support channel is the direct
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path to a resolution.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA REQUEST CONTACTS

Reach Us About Your Privacy

If you want to review, correct, or remove data we hold about your account — including payment records linked to bKash, Nagad, or Rocket — reach our team through any of the channels below. We aim to acknowledge data-related requests promptly and respond with a clear outcome. Availability of support depends on your eligible region and local access conditions.

Live Chat Open the chat window from your account dashboard. Describe your data request clearly and our team will confirm receipt and next steps.

Email Support Send your data request to our support address listed in your account settings. Include your registered contact detail so we can verify your identity.

Account Help Centre The Help Centre inside your account covers common data questions — password resets, session logs, and how to request a full account data summary.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Data security on jilivo runs through several practical layers — encrypted connections on every account page, session tokens that expire after inactivity, and payment identifiers for bKash, Nagad, and Rocket stored in isolated records separate from your login credentials. We keep transaction data for the period required to handle disputes and satisfy any applicable legal obligations in supported regions. After that retention window closes, data is deleted or anonymised. You can request a copy of the data we hold at any point through live chat or email.

Encrypted Connections

Every account page and payment screen runs over an encrypted connection. Your bKash, Nagad, and Rocket identifiers are never transmitted in plain text.

Session Security

Account sessions expire after a period of inactivity. If your device is idle for too long, you will need to log back in — this limits exposure if your phone is unattended.

Retention and Deletion

We hold your data only for as long as needed to meet legal obligations and resolve disputes. Once that period ends, records are deleted or anonymised systematically.

Your Right to Request

You can ask us to share, correct, or delete the data linked to your account. Submit the request via live chat or the support email shown in your account settings.

Common Questions About Your Privacy on jilivo

These are the questions we hear most from account holders in Bangladesh about how their data is handled, what rights they hold, and how to act on those rights through our support channels.

We collect your name, contact details, device information, and the wallet identifiers you use for bKash, Nagad, or Rocket transactions. Session and IP data is also logged for security purposes.

Payment identifiers are shared only with the payment processor needed to complete a transaction. We do not sell or hand your wallet details to unrelated third parties under any circumstances.

We retain data for the period required to handle disputes and meet legal obligations in your eligible region. After that window closes, records are deleted or anonymised automatically.

Yes. Send a data access request through live chat or the support email in your account settings. Verify your identity during the request so we can locate the correct records.

Contact our support team via live chat or email and state clearly that you want your data removed. We will confirm what can be deleted and what must be retained for legal compliance in your region.

We use cookies to maintain your login session and track basic page activity. You can adjust or block cookies through your browser settings, though some account features may not work correctly without them.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoCrash Blitz

How jilivo Handles Your Personal Information

Reach Us About Your Privacy

How We Protect and Manage Your Account Data

Encrypted Connections

Session Security

Retention and Deletion

Your Right to Request

Common Questions About Your Privacy on jilivo

01 What personal data does jilivo collect when I open an account?

02 Are my bKash, Nagad, or Rocket payment details shared with anyone?

03 How long does jilivo keep my account and transaction data?

04 Can I request a copy of all the data jilivo holds about me?

05 How do I ask jilivo to delete my personal data?

06 Does jilivo use cookies, and how can I control them?

Privacy Policy

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