Reference

What You Agree To When You Use jilivo

These terms set out the rules that govern your account, your transactions through bKash, Nagad, or Rocket, and your access to sports betting and casino features on jilivo.

Account eligibility appliesbKash, Nagad, Rocket wallet rulesSports betting scope definedJurisdiction-dependent accessTerms updated without prior notice

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What These Terms Actually Cover

jilivo Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on jilivo and making any deposit — whether through bKash, Nagad, or Rocket — you confirm that you have read, understood, and accepted these terms in full. They govern every action on your account: placing a bet on a cricket match, browsing

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a live casino table, requesting a withdrawal, or contacting support. Each section of these terms corresponds to a real part of your account journey, not abstract legal filler. Where there is a conflict between a promotional message and these terms, these terms take priority. We update
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these terms when our services or wallet integrations change; continued use of your account after an update means you accept the revised version. These terms apply only where jilivo operates and where local law in your region permits online betting and casino activity — if that
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condition is not met in your location, these terms do not extend access rights to you. For wallet-specific conditions such as minimum transfer amounts and processing steps for bKash, Nagad, and Rocket transactions, refer to the Payments section of your account dashboard.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

Questions about what these terms mean for your account — or disputes about how a rule has been applied — should come through one of the three channels below. When you contact us, include your account ID and the specific clause or transaction you are asking about. We aim to respond to terms-related queries as a priority.

Live Chat Open the chat icon from any page while logged in. Give your account ID and the terms clause in question so our team can pick it up without back-and-forth.

Email Support Send a detailed message to our support address from the email linked to your account. This creates a written record useful for terms disputes or wallet-transaction queries.

Account Help Centre The Help Centre inside your account dashboard lists answers to frequent terms questions, including wallet eligibility rules for bKash, Nagad, and Rocket transactions.

HOW WE HANDLE THIS

Account Security and Terms Enforcement

Knowing how we apply these terms is just as important as reading them. Below are the four areas we get asked about most when it comes to enforcement, data, and account safety.

Account Verification

Before any withdrawal is processed — regardless of whether you deposited via bKash, Nagad, or Rocket — we verify that the wallet name matches the name on your account. This step is non-negotiable and exists to protect you.

Data Retention

Transaction records, bet history, and account details are retained for as long as your account is active and for a period after closure, in line with standard financial record-keeping practice. You can request a summary through your account dashboard.

Cookie and Session Policy

We use session cookies to keep you logged in during an active browsing session and analytics cookies to understand how pages like the sportsbook and live casino are used. You can adjust cookie preferences from the site footer.

Terms Change Requests

If you believe a term has been applied incorrectly to your account, contact us via live chat with your account ID and the relevant transaction reference.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to real account situations — from wallet deposits to betting eligibility to account closure.

Yes. A single account covers cricket betting, live casino tables, and crash games. The same terms apply across all sections — there is no separate agreement for sports versus casino use.

The core terms are the same regardless of which wallet you use. Wallet-specific transfer steps — such as the send-to number and PIN confirmation for bKash, Nagad, or Rocket — are covered in the Payments section of your dashboard.

We update terms when services change and post the revised version on this page. Continued use of your account after an update counts as acceptance. Check this page periodically if you want to stay current.

Log in, go to your account dashboard, and use the data request option under Account Settings. For detailed transaction records linked to a specific bKash or Nagad deposit, include the reference number in your request.

Access to jilivo and enforceability of these terms depend entirely on your local law and eligible regions. We do not extend access rights beyond what local law permits. Check your local regulations before opening an account.

Contact us via live chat or email with your account ID, the transaction or bet reference, and the specific clause you believe was applied incorrectly. We review disputes against the terms version active at the time of the event.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use jilivo

How to Reach Us About These Terms

Account Security and Terms Enforcement

Common Questions About These Terms

01 Do these terms apply to both sports betting and casino activity on my account?

02 What happens to my terms agreement if I deposit via bKash versus Nagad?

03 Can jilivo change these terms without telling me first?

04 How do I request a copy of my account data or transaction history?

05 What if I am in a region where online betting is restricted?

06 How do I dispute a decision made under these terms?

Terms & Conditions

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